It is our mission to create innovation in the processes and services of design and communication we provide, ensuring quality and always creating value for their products and services.  We have never forgotten what we consider to be fundamental to produce good designers and excellent professionals: real skills, genuine talent and open minds, but it is our creative diversity which makes us unique.

This is a highlight of our works:

A number of the sites we have designed average in excess of 250 million visits per month (no, that’s not a typo!) and our People.com site has been a top ten media website since it went live.  It has gone on to win several awards since its debut.

Additional site and design work can be viewed by clicking links to the right. Highlights from our media website work are shown below:

If you would like Symfodium to bring our design expertise to your project, please contact us.

Washington D.C., April 6, 2009 - Symfodium, a provider of website and graphic design for government, is proud to announce selection by the Congressional Black Caucus Political Action Committee, chaired by Congressman Gregory Meeks of New York, for creation of a complete website redesign.  

Symfodium will, in addition to the website, create new stationary forms, HTML outreach templates, as well as provide social networking consultation.  Symfodium is elated by the opportunity bestowed by the CBC Political Action Committee.  

About Symfodium

Launched in 2007, Symfodium is a government IT solutions company enabling offices to easily and effectively communicate with constituents and others through the use of websites, eNewsletters, and print collateral.

For press and media inquiries, email press@symfodium.com. ]]> http://www.symfodium.com/news/press-cbcpac/feed/ http://www.symfodium.com/draft/support/ http://www.symfodium.com/draft/support/#comments Thu, 26 Mar 2009 01:42:15 +0000 admin http://www.symfodium.com/?p=188 How can we help?

Symfodium’s support services maximize your investment and ensures your software solution is fully aligned with the specific goals and ideals of your member’s office. We are committed to providing unparalleled training, support and professional services that consistently exceed expectations.

Our friendly and knowledgeable team of trainers, support representatives and consultants take time to really listen so they can effectively fine-tune your implementation. We get to know your office well enough to predict needs, solve problems rapidly and create comprehensive solutions to your everyday issues.

We want you to enjoy your experience with Symfodium. We work closely with you and plan your software implementation intelligently to ensure a smooth transition and optimal long-term results.

Symfodium support services are made up of three functions –Training, Support, and Consulting.

Training

Our expert trainers are with you to make sure the initial implementation and training of your users provide a smooth transition to our products with as little down-time as possible. Our trainers create a solid foundation of software knowledge for users of various abilities and comfort levels.

We offer a variety of training options including seminars at our training center, on-site training or training over the web. Please visit our Training section for information on available training options.

Support

Once your software or services go live, Symfodium’s exceptional support team ensures complete satisfaction and success. We offer several support plan options, ranging from standard business hours to full time, 24/7 support All of our support plans allow unlimited calls to the Support desk and free access tour Knowledge Base. Further information can be found in the Support section.

Consulting

At times, you may need additional data or support services to address a unique situation within your office. All consultation services employ tried and tested project management methodologies and regular quality audits. Symfodium provides several fee-based consultation services, including data conversion, project management and product customization. Further information can be found on the Consultancy page.

Contact Customer Support at:
232-234-5323
support@symfodium.com

Customer Support Hours:

Monday through Friday, 7:00 AM until 7:00 PM EST
Closed holidays.

For inquiries regarding our support plans, please email sales@symfodium.com.

Classic Training

Symfodium instructor-led training is delivered in a classroom setting to Symfodium users.

Virtual Classroom

This training is delivered through Live Webcasts and is available to Symfodium SpryMAIL and SpryCASE users. Virtual Classroom courses provide participants with valuable technical training and product updates. Classes are delivered by a live instructor and can range from 1-4 hours. You can attend from your home or office thereby reducing travel costs and expenses. Some topics include hands-on lab exercises while others are lecture only.

Quick Learning Modules (QLMs)

QLMs provide Symfodium users with valuable training and updated product information. These modules are self-paced and available on-demand, at your own convenience.

For additional information on Symfodium training, please contact training@symfodium.com.

spryMAIL

Enable your office to meet increasing demands for timely and personalized electronic communication with constituents. Through its easy-to-master browser interface, your team will quickly and precisely take charge of office mail. Features include robust pre-sorting of bulk mail, a dynamically maintained library of response templates, constituent record maintenance, and reporting tools to monitor the collaborative writing process and enable staff to track correspondence trends.

Get More Info

spryCASE

Demonstrate your commitment to citizens through superb casework management. Ensuring successful interactions with agencies and departments is an obligation to those you represent. SpryCASE’s easy-to-learn interface will have even your most technically challenged users up-and-running in minutes. While uniquely intuitive, spryCASE provides powerful casework documentation, work management, and reporting tools.

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spryPOLL

Enter caller opinions with ease using our simple call-taker screen. Speedily locate other call topics using our flexible search tool. Create new surveys at the click of a button for streamlined issue management.

Get More Info

For additional information about Symfodium products, please call (877) 360 SPRY or allow us to contact you.

Network Engineering

We provide networking and communications support to the Legislative Branch staff worldwide. Our network solutions enable you to transport voice, video, and data across local and wide-area networks using wired or wireless media.

Systems Integration

We specialize in blending diverse, yet interdependent systems, technologies, and processes to create custom solutions that meet your needs.

Business Process Management

Our senior technical team of business process experts can help you deploy process-driven horizontal integration and knowledge management to improve decision making and congressional mission execution.

Systems Engineering and Design

We bring engineering expertise that has the breadth and depth to design, prototype, integrate and deploy end-to-end solutions that meet congressional operational specifications and surpass staff expectations.

Information Operations

Symfodium staff are hard at work behind the scenes supporting the House of Representatives constituent and legislative effort on Capitol Hill. Our Information operations capabilities include network design and implementation, system design, world-wide remote access to Capitol Hill, congressional office system maintenance, repair, and support.

Operational Support

Symfodium boasts a talented and highly qualified operations team with the expertise and security clearances to support sensitive congressional networks and data. You can capitalize on operational and pro-deployment support to achieve success in these politically charged times.

For additional information about Symfodium services, please call (202) 558-0355 or allow us to contact you.