How can we help?

Symfodium’s support services maximize your investment and ensures your software solution is fully aligned with the specific goals and ideals of your member’s office. We are committed to providing unparalleled training, support and professional services that consistently exceed expectations.

Our friendly and knowledgeable team of trainers, support representatives and consultants take time to really listen so they can effectively fine-tune your implementation. We get to know your office well enough to predict needs, solve problems rapidly and create comprehensive solutions to your everyday issues.

We want you to enjoy your experience with Symfodium. We work closely with you and plan your software implementation intelligently to ensure a smooth transition and optimal long-term results.

Symfodium support services are made up of three functions –Training, Support, and Consulting.

Training

Our expert trainers are with you to make sure the initial implementation and training of your users provide a smooth transition to our products with as little down-time as possible. Our trainers create a solid foundation of software knowledge for users of various abilities and comfort levels.

We offer a variety of training options including seminars at our training center, on-site training or training over the web. Please visit our Training section for information on available training options.

Support

Once your software or services go live, Symfodium’s exceptional support team ensures complete satisfaction and success. We offer several support plan options, ranging from standard business hours to full time, 24/7 support All of our support plans allow unlimited calls to the Support desk and free access tour Knowledge Base. Further information can be found in the Support section.

Consulting

At times, you may need additional data or support services to address a unique situation within your office. All consultation services employ tried and tested project management methodologies and regular quality audits. Symfodium provides several fee-based consultation services, including data conversion, project management and product customization. Further information can be found on the Consultancy page.

Contact Customer Support at:
232-234-5323
support@symfodium.com

Customer Support Hours:

Monday through Friday, 7:00 AM until 7:00 PM EST
Closed holidays.

For inquiries regarding our support plans, please email sales@symfodium.com.